Welcome to We Fixer (“we”, “us”, “our”). We provide home services and related solutions across Delhi NCR through our website https://wefixer.in (“Site”). By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy.

What information we collect

We collect information to provide and improve our services and to support features like bookings, payments and advertising.​

• Identification details: name, email address, phone number, postal address and any other details you choose to share when you contact us, request a quote, book a service or create an account.
• Transaction information: service details, order/booking information, billing address and limited payment‑related information required to complete your purchase (payment card data is processed by our payment partners and not stored by us, as described below).
• Technical and usage data: IP address, browser type, device information, pages visited, time and date of visit, referring URL and interaction data collected through cookies, pixels and similar technologies.
• Communication data: messages you send to us via forms, email, WhatsApp, calls or other channels, and our responses.

How we use your information

We use your personal information only for legitimate purposes and as permitted by applicable law.​

• To provide and manage our services, including handling enquiries, bookings, service delivery and customer support.
• To process payments, send invoices and manage refunds or disputes.
• To communicate with you about your orders, appointments, updates, offers and service‑related information.
• To operate, protect, improve and optimize our Site and services, including analytics, troubleshooting and monitoring for security or fraud.
• To show ads, measure ad performance and personalize content and advertising where permitted.
• To comply with legal obligations and enforce our terms and policies.

Legal bases (where applicable)

Where required by law (for example, in the EU/EEA or UK), we rely on one or more of the following legal bases: your consent, performance of a contract, compliance with a legal obligation, protection of vital interests, legitimate interests (such as improving our services and preventing fraud) and, where applicable, your explicit consent for certain marketing or cookie uses.​

Consent and your choices

How we obtain your consent

By providing personal information to complete a transaction, request a service, submit a form, subscribe to updates or otherwise interact with our Site, you consent to our collection and use of that information for the stated purpose. Where required, we will ask for your explicit consent for additional uses such as email marketing or non‑essential cookies.​

How to withdraw your consent

You may withdraw your consent at any time (without affecting processing already carried out) by:

• Emailing: info@wefixer.in
• Writing to: A‑39, Ganesh Park, Krishna Nagar, New Delhi – 110051, India

After withdrawal, we will stop using your data for the purposes based on consent (for example, marketing), except where we must keep certain information to comply with law or legitimate business needs such as record‑keeping.​

Payment information

We use PhonePe and/or other payment service providers to process payments. Your payment card details are sent directly to the payment gateway through a secure, encrypted connection and are not stored on our servers.​

• Payment processors comply with the Payment Card Industry Data Security Standard (PCI‑DSS) to help ensure secure handling of card information.​
• We retain only limited transaction details (such as transaction ID, amount and date) as necessary for accounting, fraud prevention and legal compliance.

Please refer to your payment provider’s own privacy policy to understand how they process your data.

Cookies and similar technologies

What cookies are

Cookies are small text files placed on your device that help the Site function properly and provide analytics, personalization and advertising features. We may also use similar technologies such as pixels and local storage.​

How we use cookies

We use cookies and similar technologies for:

• Essential functions such as security, session management and basic site functionality.
• Analytics and performance, to understand how visitors use our Site and to improve content and user experience.
• Advertising, including Google AdSense and other partners, to show relevant ads, limit the number of times you see an ad and measure ad performance.​

Google AdSense and third‑party cookies

Our Site uses Google AdSense or other Google advertising services.​

• Third‑party vendors, including Google, use cookies and/or device identifiers to serve ads based on users’ visits to this and other websites.​
• Google may use the DoubleClick cookie and similar technologies to enable it and its partners to serve ads based on your visit to our Site and/or other sites on the internet.​
• You can learn how Google uses data from its partners’ sites and apps at: https://policies.google.com/technologies/partner-sites.​

Your cookie choices

Where required by law, we will present a cookie notice or banner that allows you to accept or manage non‑essential cookies. You can also:​

• Adjust your browser settings to block or delete cookies.
• Use the Google Ads Settings page to manage personalized advertising: https://adssettings.google.com.​
• Use industry tools such as Your Online Choices or Network Advertising Initiative opt‑out pages (where available in your region).​

Blocking some cookies may affect the functionality or performance of certain parts of the Site.

Third‑party services and links

We may use third‑party service providers to support functions such as hosting, analytics, payment processing, customer communication, advertising and security. These providers only receive the information necessary to perform their services for us and must protect it appropriately.​

Some providers may be located in other states or countries, meaning your data may be transferred to and processed in those jurisdictions, which may have different data protection laws. When you leave our Site or are redirected to a third‑party website or application (for example, by clicking on a link or advertisement), your use is governed by that third party’s terms and privacy policy.​

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of such third‑party sites and encourage you to review their privacy policies before providing any personal information.

Sharing and disclosure of information

We do not sell your personal information. We may share or disclose your information in the following limited circumstances:​

• Service providers and partners who help us operate our business (for example, hosting, payment processing, analytics, marketing, support).
• Legal and compliance purposes, such as responding to lawful requests from public authorities, complying with legal obligations, enforcing our terms or protecting our rights, property, safety or that of others.
• Business transfers, such as a merger, acquisition, restructuring or sale of all or part of our business, in which case your information may be transferred to the new owner subject to this Privacy Policy or a successor policy that offers at least the same level of protection.

Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed, but we aim to apply industry‑standard practices appropriate to the nature of the data.​

Retention

We retain personal information only for as long as necessary:

• To fulfill the purposes described in this Privacy Policy.
• To provide our services and manage our relationship with you.
• To comply with legal, tax, accounting or reporting requirements and to resolve disputes or enforce our agreements.​

When data is no longer required, we will delete, anonymize or securely store it in accordance with applicable law.

Age of consent and minors

Our services are intended for adults. By using this Site, you represent that you are at least the age of majority in your state or region of residence, or you are the parent/guardian of a minor using the Site with your consent. We do not knowingly collect personal information from children in violation of applicable laws. If you believe a child has provided us with personal data without appropriate consent, please contact us so that we can take appropriate steps.​

Your rights

Depending on your location and applicable law, you may have certain rights over your personal information, which may include:

• Accessing the personal data we hold about you.
• Requesting correction of inaccurate or incomplete data.
• Requesting deletion of your data, subject to legal exceptions.
• Objecting to or restricting certain types of processing.
• Requesting data portability (where applicable).
• Withdrawing consent for processing based on consent.​

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other reasons. The updated version will be posted on this page with a revised “last updated” date and will be effective when posted, unless otherwise stated. You should review this page periodically to stay informed about our privacy practices.​

Contact information

For questions, requests or complaints about this Privacy Policy or our data practices, you can contact us at:

• Email: info@wefixer.in

If you are located in a region where you have the right to lodge a complaint with a data protection authority, you may also contact your local authority in addition to contacting us.​